Ha, I've seen those "awesome" news too. Answering what I guess:
1. Email, because Google encourages users to use comments in Play Store
alongside ratings and email to ask for support
2. Google will examine support inquires after users complaining of an
unsatisfactory answer. If they think it was urgent, they will email the dev
with this: "Hey, this was an urgent matter, please answer now to not risk a
dev account cancellation"
El viernes, 26 de septiembre de 2014 10:14:36 UTC-3, Kostya Vasilyev
> But wait, there is more.
> New developer policy -- from September 25 -- has this (new):
> For paid Products or in-app transactions, you must respond to customer
> support inquiries within three (3) business days, and within 24 hours to
> any support or Product concerns stated to be urgent by Google.
> Does anyone know if:
> 1 - They mean Google Play comments or email?
> 2 - How will the developer know that a particular support request was
> "stated to be urgent by Google"?
> -- K
>> If this were Facebook Kostya, I would liked your post LOL
>> I can't imagine people knocking on my door neither, this is ludicrous...
>> El jueves, 25 de septiembre de 2014 16:42:47 UTC-3, Kostya Vasilyev
>>> Yes, Google's communication could be better here. I guess they just
>>> don't really care about explaining.
>>> The reason still looks ridiculous to me -- but "dura lex, sed lex", and
>>> Google has to comply, and then so do we.
>>> But it makes me curious -- should I now expect users from Denmark or
>>> Greece to show on my doorstep, with their phones in hand, "see, this button
>>> doesn't work"? It's a long trip from there to Russia, and there are bears
>>> in the streets, dangerous :)
>>> It's not clear if Google will accept PO boxes here -- they don't for
>>> merchant account addresses -- so we'll see when there actually is a way to
>>> enter the address. Right now, it seems like there isn't, and my request for
>>> a clarification has not been answered (so far).
>>> -- K
>>> 2014-09-25 22:55 GMT+04:00 jtoolsdev <brian...@xxxxxxxxx>:
>>>> So if it has to do with European customer protection laws why don't
>>>> they just say so in the notification AND put a link the law? Or is that
>>>> too much work for them? There seems to be an attitude against people being
>>>> able to make money on their own and that you MUST work with a big company
>>>> in the 21st century. If you have to rent a mailbox then raise your prices
>>>> to pay for it and let the users know why. Everyone else is raising their
>>>> prices including your local sandwich shop. Yesterday's 99 cent app should
>>>> be $1.25 by now.
>>>> On Wednesday, September 24, 2014 1:29:33 PM UTC-7, Kostya Vasilyev
>>>>> @Jose - I contacted Play support about it and they explained that it
>>>>> has to do with European customer protection laws, and there is no way they
>>>>> will make any exceptions. So I think you can forget about "reverted" too.
>>>>> @Noby - do you know if it should be under Business Information ->
>>>>> Public Profile -> Address, or under Legal profile -> Payee profile ->
>>>>> Address? I'll need to use different addresses there, for personal safety.
>>>>> -- K
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